Grievance Officer — B8R Legal

Who to contact

If you have a complaint about your data, a charge to your wallet, a refund, or anything else about the App, you can raise it directly with our Grievance Officer. You do not need to use a lawyer or any particular format.

Grievance Officer	Nitin Batra
Email	support@b8r.in
Postal address	HN 206, Ward - 24, Dabra - 475110
In the App	Profile → Feedback & support

This is the same contact point for data-protection questions under the Digital Personal Data Protection Act, 2023 and for consumer complaints under the Consumer Protection (E-Commerce) Rules, 2020.

How quickly we respond

Acknowledgement — within 48 hours of receiving your complaint.
Resolution — within 30 days of acknowledgement. If a complaint genuinely needs longer (for example, it depends on our payment partner), we will tell you why and give you a revised date.

Every complaint is recorded with the date and time it arrived, so both you and we can see whether these timelines were met.

Those two timelines apply to a formal complaint, and are set by the Consumer Protection (E-Commerce) Rules, 2020 rather than chosen by us. An ordinary support question — how something works, a correction to your account, a billing query — is normally answered within 48 to 72 hours. You never need to raise a formal complaint to get a reply: write to support@b8r.in first.

What to include

The more of this you can give us, the faster it gets resolved:

The email address registered on your B8R Legal account.
What happened, and what you would like us to do about it.
For a billing or refund issue: the date, the amount, and the payment reference if you have it.
For a data issue: which information is affected.

If you are not satisfied with our response

Raising a complaint with us first is a step you are entitled to take, not one that limits your other options. If our answer does not resolve the matter, you may:

Approach the Data Protection Board of India for complaints about your personal data, once it begins operating;
Approach the appropriate Consumer Disputes Redressal Commission for complaints about the service or a refund;
Take any other remedy available to you under Indian law.