Refund & Cancellation Policy

How billing works here

B8R Legal is a monthly subscription paid from a prepaid wallet. Nothing is ever charged to your card or a bank mandate automatically — you top up the wallet yourself, and the month is drawn from that balance. Prices are on the Pricing page and are shown in the App before you are charged.

The charge repeats monthly, and you should know this before you top up. Your first 30 days are free. After that ₹47 a month is taken from your wallet at the end of each monthly period, for as long as you continue to use the App. We email you before each charge, and again if the balance is short, so it is never a surprise.

Nothing else is charged at all. Updates, hearing dates, tasks, payments, fee records, courts, vendors and everyone on your team are free, however much you use them. Nothing is ever billed to a card or a bank mandate — every charge comes out of a balance you topped up yourself, and if your balance is empty, nothing is taken.

With that said, "refund" here means one of two specific things, both described below.

1. Closing your account — unused balance is refunded

If you delete your B8R Legal account and still have money in your wallet, we refund the unused balance on request. Your balance is not forfeited because you left.

• The refund covers the balance remaining at the moment of closure.
• It is paid back to the payment method you originally topped up from.
• There is no minimum, and we do not charge a fee for processing it.

2. A top-up made by mistake

If money went into your wallet by genuine mistake — a duplicate payment, or an amount far larger than you intended — write to support@b8r.in explaining what happened, and we will refund it where we are satisfied the mistake was not intentional.

Please include:

• the registered email address on your account;
• the date and amount of the top-up, and the payment reference;
• a short explanation of how the mistake happened.

Tell us as soon as you notice. A request raised promptly is far easier to verify against our payment records than one raised months later.

What is not refundable

• Months already used. A month that has been charged has bought access that was delivered, and is not refunded. If you believe you were charged for a period you did not have access to, that is not a refund question but a billing error: tell us and we will correct it.
• Your free month. The first 30 days have no cash value and are not convertible to a refund.
• Months we gave you. If we have granted free months to your account ourselves — as a goodwill gesture, an apology, or while testing — those are not something you paid for, and they are not refundable in cash. A refund can only ever return what you actually paid, less anything already refunded to you.
• Wallet balance as cash. Your balance cannot be paid out except as a refund under this policy, cannot be sent to a third party, and cannot be transferred to another account.

How long a refund takes

Stage	Timeline
We acknowledge your request	Within 48 hours
We decide and tell you the outcome	Within 7 working days
Approved refund is sent to your payment method	Within 7 working days of approval
Your bank or card issuer credits it	Usually 5–7 working days after that, outside our control

If we decline a refund, we will tell you why, in writing. You can then take it to our Grievance Officer, who must resolve complaints within 30 days, and after that to a Consumer Disputes Redressal Commission if you remain dissatisfied.

If we close your account

If we terminate your account for a reason other than your breach of the Terms of Service or Acceptable Use Policy — for example if we withdraw the service — your unused balance is refunded on the same terms as Section 1.

Chargebacks

If you raise a chargeback with your bank instead of contacting us, we may suspend the account while the dispute is investigated. It is usually much faster to email us first — most disputes we see are resolved within days.

Contact

All refund requests: support@b8r.in. Escalation: Grievance Officer.